Frequently Asked Questions
Everything you need to know before and after your purchase.
What is ZÊNOHOME?
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ZÊNOHOME is a contemporary home décor brand focused on thoughtfully curated pieces designed to elevate modern living spaces. Our collections combine timeless design, quality materials, and accessible elegance, helping you create warm, balanced, and inviting interiors.
Are your products new?
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Yes. All products sold at ZÊNOHOME are brand new. Each item is carefully selected to meet our standards of quality, durability, and aesthetic consistency.
What payment methods do you accept?
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We accept major credit and debit cards, along with secure online payment methods available at checkout. All transactions are processed using encrypted and trusted payment systems.
Can I change or cancel my order?
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If your order has not yet been shipped, we recommend contacting our support team as soon as possible. While we cannot guarantee changes once processing has started, we will always do our best to assist you.
Email: support@zenohome-shop.com
WhatsApp: +351 937 601 259
Email: support@zenohome-shop.com
WhatsApp: +351 937 601 259
Where do you ship to?
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We currently deliver across the United Kingdom. Available delivery options, estimated times, and costs are displayed during checkout.
I haven’t received my order yet. What should I do?
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If your estimated delivery time has passed, please contact us so we can review your order status. Our team will investigate and keep you informed every step of the way.
What is your return policy?
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Returns can be requested within 14 days of receiving your order. Items must be unused, in their original condition, and returned with original packaging.
How do I request a return?
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To request a return, simply contact our support team. We’ll guide you through the process clearly and efficiently to ensure a smooth experience.
Email: support@zenohome-shop.com
WhatsApp: +351 937 601 259
Email: support@zenohome-shop.com
WhatsApp: +351 937 601 259
Do you offer store credit?
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In some situations, refunds may be issued as store credit. Store credit can be used on future purchases and never expires.
Can I get help choosing the right product?
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Absolutely. If you need guidance selecting the right piece for your space, our team is happy to assist you through live chat, email, or WhatsApp.
Still need help?
Our support team is here to assist you with any questions.
Email: support@zenohome-shop.com WhatsApp: +351 937 601 259